Purpose – Using the extended task‐technology fit (TTF) model, the purpose of this paper is to examine the impact of intranet usage on middle managers' performance in the port industry. Design/methodology/approach – The study was conducted on 357 middle managers from various organisations...

Purpose – Using the extended task‐technology fit (TTF) model, this paper attempts to determine whether task‐technology fit, perceived resistance, user resistance and usage influence managers' performance. Design/methodology/approach – The study was conducted on 150 middle managers from...

Purpose – The purpose of this paper is to investigate the demographic characteristics of small and medium enterprises (SMEs) with regards to their patterns of internet‐based information and communications technology (ICT) adoption, taking into account the dimensions of ICT benefits,...

Purpose – The purpose of this paper is to investigate the efficiency levels of the decision‐making units within the public hospital laboratories in using their supply chain towards meeting the satisfaction of doctors. Design/methodology/approach – Data were collected from two senior...

Purpose – Based upon an extended SERVQUAL model, this paper attempts to measure and compare the service quality between conventional and Islamic banks in Malaysia. Design/methodology/approach – A new dimension, i.e. convenience was added to the existing SERVQUAL model of five dimensions....

Purpose – The purpose of this paper is to investigate the innovative characteristics, benefits, and barriers influencing internet‐based information and communications technology (ICT) adoption among the small and medium enterprises (SMEs). Design/methodology/approach – A...

Purpose – This paper attempts to propose a conceptual model to explain the micro-level antecedents of absorptive capacity (ACAP) and social context of joint engineering project teams. It delineates ACAP into four dimensions and suggests specific level for each dimension. Revisiting the...

Purpose – This study aims to investigate how accountants working in a large public sector accounting organization perceive KM implementation issues in their organization. An integrated KM framework that interconnects KM enablers, knowledge sharing process, and organizational performance...

Purpose – This paper aims to identify developmental issues associated with women entrepreneurship, with the Malaysian small and medium enterprises (SMEs) as a base. Subsequently, the paper also aims to devise certain stratagems and new policies for ensuring women entrepreneurial growth....

Purpose – This research examines the level of perception and implementation of 11 identified knowledge management (KM) success factors and their differences among the information and communication technology (ICT) companies operating in Malaysia. Design/methodology/approach – The survey data...