Huarng, Fenghueih; Chen, Yao‐Tzung - In: Industrial Management & Data Systems 102 (2002) 4, pp. 226-234
implementation of TQM usually consists of both TQM philosophy from Deming’s “14 points”, Juran’s “ten steps”, and Crosby’s “14 steps …” and techniques such as SPC, QCC, benchmark, QFD, etc. The integration of philosophy and methods are usually used in … implementing practices of TQM. Some researches indicated only TQM philosophy enhances quality performances; the others indicated …