Rahman, Shams - In: Benchmarking: An International Journal 18 (2011) 3, pp. 342-358
Purpose – Over the last two decades, a large number of studies have been conducted in the field of outsourcing third … outsourced by Australian firms. Specifically, it investigates the motivation for outsourcing, the average length of 3PL contracts …, types of logistics services used and the impact of the use of outsourcing logistics services on customer satisfaction …