Rao, Shashank; Goldsby, Thomas J.; Iyengar, Deepak - In: International Journal of Physical Distribution & … 39 (2009) 2, pp. 106-130
research examines the marketing and logistics efficacy between business‐to‐consumer (B2C) retailers who sell exclusively via … functions of logistics, marketing, and customer support. Practical implications – This study has value to researchers and … rates, perhaps related to their more extensive use of outsourced expertise in logistics, marketing, and customer support …