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Mood regulation, customer participation, and customer value creation in hospitality services

Taheri, Babak; Coelho, Filipe J.; Sousa, Carlos M.P.; … - In: International Journal of Contemporary Hospitality Management 29 (2017) 12, pp. 3063-3081

Purpose Customers play a key role in value creation. Not surprisingly, research has investigated customers’ motivations to engage in the creation of value. Thus, this study aims to assess the link between mood-regulatory processes and customer participation in value creation....

Persistent link: https://www.econbiz.de/10014764576

Too much of a good thing: curvilinear effects in the evaluation of services and the mediating role of trust

Vlachos, Pavlos A.; Vrechopoulos, Adam P.; Pramatari, K. - In: Journal of Services Marketing 25 (2011) 6, pp. 440-450

Purpose – The satisfaction‐trust paradigm has been recently criticized regarding its ability to deliver positive consumer behavioral outcomes. This study aims to argue that – amongst others – a reason for this unpleasant situation may be the failure of service managers to account for...

Persistent link: https://www.econbiz.de/10014905357

Exploring users’ continuance intention towards a peer-to-peer accommodation sharing platform

Ofori, Kwame Simpe; Chai, Junwu; Adeola, Ogechi; … - In: Journal of Hospitality and Tourism Technology 14 (2023) 3, pp. 330-346

Purpose Focused on peer-to-peer accommodation sharing, this paper aims to investigate the effect of perceived value on the two dimensions of satisfaction (transaction- and experience-based) and continuance intention involved in using a platform featuring triadic relationships....

Persistent link: https://www.econbiz.de/10014874117

Investigating the influences of employer branding attributes on turnover intentions of hospitality workforce in the COVID-19 in Vietnam

Kar, Ananta; Nguyen Thi Phuong, Thao - In: Journal of Hospitality and Tourism Insights 6 (2022) 5, pp. 2173-2198

Purpose This study aims to develop a comprehensive understanding about employer branding dimensions as well as the dimension's possible links with turnover intentions through the lens of existing hospitality employees. Design/methodology/approach A survey was conducted based on a sample of 200...

Persistent link: https://www.econbiz.de/10014873764

Assessing the Impact of Political Involvement on the Reliability and Validity of Virtualized Real-time-response Measurement

Waldvogel, Thomas; Metz, Thomas; Wagschal, Uwe; Becker, … - In: Statistics, Politics and Policy 12 (2021) 1, pp. 53-86

audiences surveyed outside the lab, we assess the impact of political involvement on the reliability and validity of virtualized … real-time-response data. We show that political involvement shapes reliability and validity systematically but to a degree …

Persistent link: https://www.econbiz.de/10014621159

On the shoulders of giants: undertaking a structured literature review in accounting

Massaro, Maurizio; Dumay, John; Guthrie, James - In: Accounting, Auditing & Accountability Journal 29 (2016) 5, pp. 767-801

reliability. Practical implications – SLRs provide an approach that can help academics to discover under-investigated topics and …

Persistent link: https://www.econbiz.de/10014641925

Reflections on interdisciplinary accounting research: the state of the art of intellectual capital

Dumay, John - In: Accounting, Auditing & Accountability Journal 27 (2014) 8, pp. 1257-1264

Purpose – The purpose of this paper is to offer reflections and critique not only on the current state of the art for intellectual capital research (ICR) from an interdisciplinary accounting research (IAR) perspective, but also its future directions. Design/methodology/approach – This paper...

Persistent link: https://www.econbiz.de/10014642251

Cultural and sub-cultural differences in reliability : An empirical study in Japan and Malaysia

P. Moschis, George; Sim Ong, Fon; Abessi, Masoud; … - In: Asia Pacific Journal of Marketing and Logistics 25 (2013) 1, pp. 34-47

scholars regarding possible sources of differences in reliability coefficients, using cross-sectional data from Japan and … countries. The major findings include the alpha reliability coefficient of the self-esteem scale (SSE) which is hypothesised to … present study systematically tests the reliability of measures developed in the West and employed in different countries …

Persistent link: https://www.econbiz.de/10014674802

How do Muslim consumers perceive service quality?

Gayatri, Gita; Chew, Janet - In: Asia Pacific Journal of Marketing and Logistics 25 (2013) 3, pp. 472-490

factor analysis and reliability analysis (n Findings – The results indicate a robust measure of Islamic service quality …

Persistent link: https://www.econbiz.de/10014675242

The joint effects of management incentive and information precision on perceived reliability in fair value estimates

Du, Ning; E. McEnroe, John; Stevens, Kevin - In: Accounting Research Journal 27 (2014) 2, pp. 188-206

investors’ confidence and improve investors’ perceptions of fair value reliability. The main criticism of fair value accounting … has been its lack of reliability perceived by investors. Design/methodology/approach – A 2 × 3 randomized experiment was … that perceived reliability is jointly affected by management’s incentives and information precision. Reliability rating is …

Persistent link: https://www.econbiz.de/10014676910