Purpose – Crisis managers believe in the value of a favorable, pre‐crisis reputation. The prior reputation can create a halo effect that protects an organization during a crisis. The prior reputation/halo might work as a shield that deflects the potential reputational damage from a crisis....

Purpose – The purpose of this paper is to outline concepts that explore and extend the significance of public relations as a relationship management discipline. Design/methodology/approach – The paper postulates practice through which value is created to meet organisational objectives from...

The best way to prepare an organization for a crisis is to start with the training and work backwards to the development of a manual, because crisis management calls for an instinctive understanding of the psychologies involved and a high degree of flexibility. Outlines a typical development...

Purpose The purpose of this paper is to report the findings of a study to investigate the changes in scholarly communication practices among a group of scholars in the UK and build upon the results that were published in a previous paper. Design/methodology/approach The study deployed a...

Purpose – Researchers debate whether tacit knowledge sharing through information technology (IT) is actually possible. However, with the advent of social web tools, it has been argued that most shortcomings of tacit knowledge sharing are likely to disappear. The purpose of this paper is...

Purpose The purpose of this study is to empirically validate the relationships between social Web, integrated marketing communications (IMC) and overall brand equity and to test the moderating role of national culture on these relationships. Design/methodology/approach Data were collected among...

Purpose The purpose of this paper is to investigate the potential influence of virtual team size on team performance by examining group processes in the context of information technology (IT) service provisioning. This paper proposes a theoretical model of the relationships and presents an...

Purpose – Research testing a complex process model, incorporating moderating and mediating mechanisms associated with virtual team (VT) performance, remains rare. This paper aims to introduce trust climate as a crucial boundary condition for high performance in VTs. It also aims to propose a...

Purpose – The limited proximal communication between virtual team members can create a lack of trust among members which can significantly reduce the effectiveness of these teams. Hence, this study was conducted to examine the relationship between trust and virtual team effectiveness by...

The rise of e‐mail and other computer‐based communication technologies has enabled members of global organizations to collaborate and exchange information to an uprecedented degree. The term “on‐line community” (OLC), coined in the early days of computer networking, is now being...