Purpose – The purpose of this paper is to explore different aggregate production planning (APP) strategies (inventory levelling, validation of the workforce and flexible production alternatives: overtime and/or outsourcing) by using a system dynamics model in a two-level, multi-product,...

Purpose – The purpose of this paper is to describe and analyze the business processes of a bank by considering a graphical and a descriptive view in order to find critical processes and to improve them. Design/methodology/approach – A methodology with which the business processes are modeled...