Purpose – To demonstrate a step‐by‐step model of strategy mapping for improving strategy communication in today's organization. The work is based on experience gained while consulting in a myriad of organizations adopting strategy mapping as a strategic initiative....

Purpose – The purpose of this paper is to speculate on the potentials of the system dynamics methodology to contribute to the balanced scorecard (BSC) design and implementation by producing a detailed causal relationships model that links strategic and operational objectives in a more accurate...

Purpose – This paper aims to focus on the development of a “dynamic Balanced Scorecard” and to demonstrate that matching the traditional Balanced Scorecard (BSC) architecture with system dynamics principles offers better support for strategic management decisions....

Purpose – The purpose of this paper is to investigate the benefits, obstacles and challenges in implementing the balanced scorecard (BSC) in non‐higher education public schools, more specifically, in a Portuguese school district. Design/methodology/approach – An action research approach...

Purpose – The purpose of this paper is to identify the current problems and difficulties in automotive project management and explore solutions to improve its efficiency and effectiveness. To meet the industry demands for new project management methods, a strategy‐based scorecard concept was...

Purpose – This study seeks to assess the balanced scorecard (BSC) approach to strategy and its usefulness for the international hotel industry. Design/methodology/approach – The paper undertakes a wide‐ranging literature review which focuses on strategic implementation and the BSC...

Purpose – The purpose of this paper is to find a means of connecting strategic management and operative performance measurement. Design/methodology/approach – The paper focuses on the balanced scorecard (BSC), its levels of use and utilization, the influence of specific features, the most...

Purpose – The purpose of this paper is to produce a general Balanced Scorecard (BSC) model that is designed and delimited for managing research and development (R&D) activities. Design/methodology/approach – A methodology based on the validity of content of an instrument of measurement,...

Applies a new strategy formulation instrument (named as the strategy formulation (SF) framework), which is geared for an Asian (Chinese) culture within the banking industry of Hong Kong. In particular, the focus will be on a case study of the ABC Bank. The ABC Bank remains one of the more...

Purpose – The paper aims to explain how the balanced scorecard concept can be improved through customising the normal four perspectives. Design/methodology/approach – An analysis of existing methods for developing a balanced scorecard reveals that the goals identified by using the approaches...