Purpose – This study aims to use the now‐classic case study of American Red Cross's response to Hurricane Katrina to demonstrate the utility of the best practices in risk and crisis communication as an assessment tool. Design/methodology/approach – Qualitative case study methodology is...

Purpose – The aim of this article is twofold: validation of a theoretical model of a civil contingencies agency management system, and methodological development by employing qualitative means for analysis. Design/methodology/approach – The theoretical model to be validated serves as a...

Purpose – With the explosion of the Deepwater Horizon oil well in the Gulf of Mexico on April 20, 2010 and until the well was officially “killed” on September 19, 2010, British Petroleum (BP) did not merely experience a crisis but a five‐month marathon of sustained, multi‐media...

This paper presents adaptations and tests undertaken to allow an information retrieval (IR) system to forecast the likelihood of avalanches on a particular day. The forecasting process uses historical data of the weather and avalanche conditions for a large number of days. A method for adapting...

Purpose – Humanitarian Supply chain Management (HSCM) is concerned with managing the efficient flow of aid materials, information and services to reduce the impact of disaster on human lives. Post 2004 Indian Ocean tsunami, the relief activities in India were not planned and executed properly....

Purpose – This paper aims to further the understanding of planning and carrying out logistics operations in disaster relief. Design/methodology/approach – Topical literature review of academic and practitioner journals. Findings – Creates a framework distinguishing between actors, phases,...