Showing 1 - 10 of 347
Argues that customer service operations require independent, preferably annual, reviews which can becarried out via a customer service audit. Explains that such an audit can serve as an early warning system to identify any emerging problems before they become serious. Identifies the aspects...
Persistent link: https://www.econbiz.de/10014905726
The secret of a manager becoming effective in coaching or training individuals lies in personal attributes which will be respected and perhaps admired by the people involved in the training programme. Some of these qualities include knowledge and experience, they should be effective...
Persistent link: https://www.econbiz.de/10014936720
Builds on past studies in the USA and assesses the market potential for functional goods through investigating consumer needs and attitudes. Aims to add to past research through: assessing consumer knowledge and beliefs on nutrition and diet‐health relationships; analysing the influence of...
Persistent link: https://www.econbiz.de/10014848307
This research study explores the growing phenomenon of consumption without ownership by addressing individuals’ motivations for leasing, rather than financing, products. A two‐phase study was conducted in the retail automotive industry in order to ascertain motives for consumer leasing. It...
Persistent link: https://www.econbiz.de/10014848312
among experts about the dramatic influence of this medium on consumers as well businesses. However, one area that has …, store and disseminate information on consumers, privacy and security of this information are raising concerns among … consumers and public policy advocates. Anecdotal evidence seems to suggest that consumers in some European countries view …
Persistent link: https://www.econbiz.de/10014848362
The trade off between customer privacy and Web site personalisation is currently moving to the forefront of academic and practical debate in marketing. The new Internet applications allow marketers to develop detailed customer databases where personal information is connected with buying...
Persistent link: https://www.econbiz.de/10014848363
Previous studies conducted in developed countries have demonstrated that ethnocentric consumers are more willing to buy … ethnocentrism on consumer WBD tends to be weaker when consumers judge them as being of lower quality, or when consumers hold higher …
Persistent link: https://www.econbiz.de/10014848421
Purpose – The purpose of this paper is to first provide an overview of children's spending power, media exposure, and identification with brand names in the usa along with an updated overview of the major findings in the consumer socialization literature, and to then provide an empirical...
Persistent link: https://www.econbiz.de/10014848438
Purpose – Beyond their functional utility products have a symbolic meaning. Parts of this symbolic meaning are accounted for by concepts like brand personality and product‐user image, which describe the symbolic meaning associated with the brand or product class. However, the physical...
Persistent link: https://www.econbiz.de/10014848462
origin cues affect Australian consumers in beer evaluations despite its weak influences. It suggested that brand familiarity … and objective product knowledge mediate the extent to which consumers relied on country of origin in product evaluation …, objective product‐country knowledge, to some extent, may distort country of origin influences on consumers. This finding yields …
Persistent link: https://www.econbiz.de/10014848509