Shows how the pursuit of excellence and the organizational change required by lean production leads to a management‐by‐process organization, and that management by process influences the performance measurement system (PMS). Uses Zanussi‐Electrolux ‐ the biggest European producer of...

Purpose – The purpose of this paper is to develop and empirically validate an instrument containing operational measures of lean service. The instrument is intended for use by both researchers and practitioners. Design/methodology/approach – The instrument was developed and validated in an...

The benefits of total productive maintenance (TPM) are quantifiable as a direct contributor to improved bottom‐line performance. Describes the procedures for implementing TPM. Overall TPM aims to result in equipment that is easy to operate flawlessly, requires minimum maintenance effort and is...

This world has moved into the “Organic Era” requiring the development of “organic organisations” that would have characteristics similar to those in the “natural systems”. The factory of the future may be a virtual organisation or a physical entity with bricks and mortar, but it...

Purpose – This article aims to explore that despite the prominence of lean since 1990, there still exist ambiguous perceptions about the prominent obstacles preventing organisations either adopting lean or thwarting its wider implementation. Design/methodology/approach – A total of 68 UK...

Purpose – The purpose of this paper is to obtain a better understanding of the extent to which lean production permeates manufacturing companies in Malaysia by drawing on supply chain management (SCM) managers' or production managers' perception of lean production practices and level of...

Purpose – The objective of this paper is to analyze the critical success factors (CSFs) for lean Six Sigma (LSS) implementation and its impacts towards company performance in multinational electronic manufacturing service (EMS) industries. Design/methodology/approach – A pilot study has been...

Purpose – This paper aims to present an analysis of the effectiveness of lean techniques and their applications in the supply chain using a survey administered across multiple industries. The objective of this research is to assess the performance of lean based on the specific techniques and...

Purpose – Innovation is a key source of competitiveness in the knowledge economy, and continuous improvement (CI) is a key element of such corporate pursuit. The purpose of this paper is to explore links to prevalent shop floor conditions which support or prohibit the effective realisation of...

Purpose – Empirical evidence suggests corporate culture and change contribute to every Lean failure. Whilst the prevailing research implies that successful Lean implementations lead to a profitable organisation, it also points towards the low numbers of organisations fully adopting the Lean...