sought through the integration of design, production and service activities from strategic levels down to operational levels …Purpose – The purpose of this paper is to investigate the use of high-value manufacturing (HVM) concepts in Scottish … SMEs and define how they are being used to gain competitive advantage. Design/methodology/approach – Cross …

The manager who moves from manufacturing to services or the professor who wishes to research and teach service … operations must recognise the key differences for developing an appropriate operations management strategy in a service business … manufacturing it is important that the functional strategy supports the corporate strategy in the marketplace and is co …

matching mechanisms they offer as a service to organizations, and to reveal underlying limitations of each mechanism to have a … better understanding of their appropriateness for organizational requests. Design/methodology/approach This paper reports an …, depending on the size of the community, platform design (collaboration vs non-collaboration) and reward conditions. The study …

Purpose – So‐called humanoid robots, among a large class of service robots, are designed to work in close harmony with … able to realize. Design/methodology/approach – This is a theoretical paper aimed to highlight a double meaning of …

product design thinking is more likely to see it as a “company representative delivering service over time”. Explores this … brand values, and brand loyalty, are created. In so doing looks at the most effective ways to manage the product design …

collaborative concept-creating approach can provide new insights into the emergent field of service innovations. Design … service design-terms and tools. The experimentation contributed to a common language among participants. Weaknesses included … specialists. This will help companies understand service design impact on innovation by delineating key managerial components and …

Purpose – The purpose of this paper is to present an integrative approach for the problem of service capacity design … design a proper service capacity and thus the service supply and demand can be balanced.  … for the ground crew at the airport check-in counters. Design/methodology/approach – Using data collected from the airport …

manufacturing yield design is defined as a design that maximises the probability of satisfying the design specifications. Methods to …. The results showed that the proposed method is capable of producing good manufacturing yield and robust design …A design is robust if the design values for selected performance characteristics (i.e. responses) are chosen to be …

‐sized job shop manufacturing company. Object‐oriented programming technology is used to provide flexible access to information …

The ability to effect rapid changeover on a manufacturing line, from one product to another, is a key pre‐requisite for … the design specification of a new machine tool or tooling system and even when it is, there are few design guidelines for … translating the required changeover time into reality. This paper describes a set of “design for changeover” rules that have been …