The role of software agents in the provision of personalised news is explored in the context of the NewsAgent for Libraries project, which has been developed as a prototype and is about to launch a new free news alerting service for library and information staff. The issues that have arisen as...

Purpose – The purpose of this paper is to investigate collaboration and coordination practices in the organisation whose members come from two countries that differ dramatically in generalised trust: Poland and the USA. Design/methodology/approach – A qualitative field study conducted in...

Executive Information Systems (EIS) is a new technology emerging in response to the special information needs of top executives. It already has its software and hardware support and is growing rapidly. Discusses the nature of EIS, the need for EIS and the potential resistance to EIS...

Purpose The paper aims to describe the innovative learning culture, practices and processes at ThoughtWorks India (TWI), a software application development company in India. These practices support continual learning and development at the level of employees, project teams and the entire...

Purpose – This paper focuses on how shared objects created by support departments in a software development firm facilitate the advancement of learning and knowledge sharing. Objects can be both facilitative and restrictive in certain ways, and the study seeks to enhance our understanding of...

Economic aspects of a national electronic reserve service (NERS) were explored using Ithink Analyst, a modelling software package. A model was developed and simulations were used to monitor the effect of variations in the values of key model elements. The model was based on developments within...

As the World Wide Web continues its tremendous rate of development, providers of services on the web have difficult decisions to make regarding the deployment of new technologies: should they begin deployment of technologies such as HTML 4.0, CSS 2, Java, Dublin Core metadata, etc., or should...

At the heart of the Okapi system is a formula referring to some half a dozen variables, which estimate the probability that a given document is relevant to a given query. User interface design for Okapi aims to present its search capabilities as clearly and simply as possible. But between the...

Purpose – Increasingly companies recognize that effective and rapid software development – from ideation to delivery – is crucial to achieving competitiveness. This article looks at how leading companies are establishing an enterprise capability for accelerated software delivery to...

Purpose – The purpose of this paper is to highlight the importance of alignment at the team level. Because teams are important in software development projects, the paper focuses on studying the influence of alignment between the social and technical capabilities on software development team...