Purpose – The main purpose of this study is to examine the impact of the country in which a manufacturing plant is located on its ability to achieve one or more of the ISO certifications, and the extent to which six other quality management practices have been implemented. It also examines the...

Purpose – The purpose of this paper is to develop a consistent and crystallized exposition of Six‐Sigma's methodology for improvement projects, which could serve as a basis for subsequent scientific research of the method. Design/methodology/approach – The paper shows that reformulation of...

Purpose – The purpose of this paper is to critically evaluate the contributions of six sigma methodology to the improvement of service quality. Since its development in the late 1980s, six sigma has been extensively applied in manufacturing and quasi‐manufacturing settings. This study aims...

Purpose – Six Sigma, as a concept, gains more and more attention and importance because of its comprehensive approach for company development and performance improvement of both products and processes. Nevertheless, Six Sigma is recognized for its complicated statistical and non‐statistical...

Purpose – The purpose of this paper is to explore how financial institutions adopt business process improvement (BPI) for improving service quality, to enhance customer satisfaction. To explain this adoption, it was necessary to develop a theory to explain the linkages between BPI initiatives...

Purpose – The purpose of this paper is, first, to utilize institutional theory to assess motivation for the adoption of Six Sigma. Second, to examine the role of an organization's innovation implementation climate and the fit between the innovation considered and the values of the...

Purpose – This paper aims to present a quality and business improvement framework based on Six Sigma/design, measure, analyze, improve, and control (DMAIC); design for Six Sigma (DFSS); and Lean principles. An historical perspective on these methods is also provided....

Purpose – The purpose of this paper is to present a study of how Six Sigma influences job satisfaction among employees at three large companies with manufacturing units in Sweden that have used different implementation strategies. Design/methodology/approach – The study was performed using a...

Purpose – The utilisation of Six Sigma and its associated techniques has yielded results that deserve a more detailed evaluation, since there is relatively little information published on the application of Six Sigma in developing countries. The objective of this work is to present the results...

Purpose – The purpose of this paper is to present a framework for integrating Lean Six Sigma DMAIC methodology and belt based training infrastructure with ISO 9001:2008 standard based Quality Management System. Design/methodology/approach – A new model called L6QMS 2008 has been developed...