Recently, significant shifts of competitive edge in industry have been sharpening the needs for quality education and … training (QET). “Quality” is conformance to requirements and customer satisfaction. In this context, the authors initiated a … under four categories of customer value and market focus , quality engineering and management , process analysis and …

from a course of project management (PM) education into a project‐centric work place, in order to improve understanding of … the limitations of classroom‐based education at the level of the individual. Design/methodology/approach – The paper … associated with classroom‐based PM education (learning the language, tools & techniques) and identified key barriers to the …

Discusses the importance of proving the effectiveness of training. Effectiveness is the primary motive for training …. Describes ways to evaluate training’s effectiveness, behaviour changes on the job being the most important. Defines an approach …

approaches to training evaluation: quality ascription, quality assessment and quality control are highlighted. In order to …Evaluation is increasingly being regarded as a powerful tool to enhance the effectiveness of training. Three major … enhance the effectiveness of training, evaluation should be integrated with organisational life. To ensure this, a model, “the …

Draws on a number of recent surveys to address the issue of why corporate transformation and total quality are taking …

Presents survey results of training for quality in manufacturing companies in Wales. Six geographical areas – Cardiff … show that companies are beginning to address training in quality requirements. The Wales Quality Centre is used by a large … indicates a “renaissance” in quality in manufacturing in Wales. Quality is recognized by many organizations in Wales and results …

Defining “quality” can be confusing. There are numerous possible interpretations, especially in the service sector …. Despite this, quality is seen as a major factor in customer acquisition and retention. Describes a model of service quality … based around operational issues, directly relevant to issues of staff skills and training; and based on three dimensions of …

Discusses training, development and quality cultures in organizations. Contends that deskilling the workforce in order … to improve efficiency and productivity is at odds with creating a quality culture. Explains why a quality culture is …

reforming teacher education programmes and preparing teachers for quality performance in a changing education environment. The …Argues for the importance of self‐management in ensuring quality of teacher performance. Aims to propose a framework of … teacher self‐management and draw implications for teacher training. Teacher self‐management is a continuous process comprising …