Recently, significant shifts of competitive edge in industry have been sharpening the needs for quality education and … training (QET). “Quality” is conformance to requirements and customer satisfaction. In this context, the authors initiated a … under four categories of customer value and market focus , quality engineering and management , process analysis and …

from a course of project management (PM) education into a project‐centric work place, in order to improve understanding of … the limitations of classroom‐based education at the level of the individual. Design/methodology/approach – The paper … associated with classroom‐based PM education (learning the language, tools & techniques) and identified key barriers to the …

investigates the effect of frame‐of‐reference (FOR) training on improving the accuracy of third‐party evaluators’ scores for … organisations, such as those going through the Malcolm Baldrige National Quality Award (MBNQA) self‐assessment exercise. It … training was given to them (no training) and after receiving FOR training. The study showed that providing FOR training has an …

Schemes to improve quality performance have often concentrated on short‐term results or policy statements which do not … conclusion is that the unintended benefit of an integrated training scheme will provide such a framework.  …

responsible for the phenomenon include organisation for quality at various levels, emphasis upon training, a policy of …This article presents the view that the remarkable post‐war improvement of Japanese product quality is attributable …

statistical quality control being the most typical and best known. Some aspects of attaining proficiency in the statistical …

following nine major critical factors: top management; quality policies; role of the quality department; training; product …Identifies critical factors that must be practised to achieve effective quality management in an organization based on … the synthesis of literature on quality concepts. A framework to be used by organizations to evaluate their quality …

Since 1987, 17 businesses have won the US Baldrige Quality Award, established to promote awareness of quality … respect to the quality‐performance relationship has shown a positive relationship between quality improvement and financial or … Award winners have coincided with the implementation of quality improvement programmes, these improvements have not always …

approaches to training evaluation: quality ascription, quality assessment and quality control are highlighted. In order to …Evaluation is increasingly being regarded as a powerful tool to enhance the effectiveness of training. Three major … enhance the effectiveness of training, evaluation should be integrated with organisational life. To ensure this, a model, “the …