using the available secondary data, including relevant empirical studies and feedback from hoteliers and hotel guests. A … case study method is applied to reveal the challenges facing hotel chains in Russia and to propose the most effective … of the Russian market. Hotel chain development is one of the most promising directions for both international and Russian …

the Braunschweig-Wolfsburg region, this investigation identifies skill shortage as a critical issue in hotel management … today. The authors indicate that most hotel administrations at present still can compensate staff shortage, whereas … trainees and specific business practices and dominant industry traditions, hotel managers are increasingly likely to face …

Purpose This paper aims to explore the human resource (HR) challenges faced by hotel managers in Langkawi due to the … Island, Malaysia. A semi-structured interview was used to ask the question “What are the challenges faced by hotel managers … provides an initial qualitative exploration of an important current legal development bearing on hotel managers in Malaysia. It …

research project undertaken to determine the performance indicators employed by hotel general managers. The main focus of the … international hotel chains use performance measures (with properties located in Europe). In particular, interest is directed at …, the content examines performance measurement in a hotel industry context and presents the analysis and evaluation of …

Purpose – The primary purpose of this study is to investigate the impact of information security breaches on hotel … guests' perceived service quality, satisfaction, likelihood of recommending a hotel and revisit intentions. Design … three different scenarios: “negative”, where an information security breach happened in the hotel where a person stayed last …

industry are implemented and the tourist destination is committed to quality. The econometric analysis shows that the hotel … productivity. Of the quality models and certifications studied, only the Spanish Q-Mark certificate significantly improves hotel …

perceived benefits) and inhibitors (i.e. perceived cost and anxiety) that affect behavioural intentions to book hotel rooms … to book a hotel with perceived benefits, whereas anxiety plays a negative role in leading to mobile booking behaviours …. It is also identified that self-efficacy indirectly influences intentions to reserve hotel accommodation. Practical …

Purpose This paper aims to study the determinants of hotel performance, especially the role of location, in the Spanish … hotel market. Design/methodology/approach The sample is composed of 1,034 hotels located in 97 tourist destinations in Spain … results show that hotel attributes are the main determinant of performance. In particular, there is a minimum efficient scale …