Based on organizational theory, a contingency model of quality management practices is proposed, whereby quality management orientation, process choice, and environmental uncertainty are the contextualizing variables. The model posits that to maximize quality and firm performance, quality...

Zusammenfassung Gütesiegel sind ein Versuch, angebotene Wellnessleistungen transparenter und vergleichbarer zu machen und dem Kunden die Kaufentscheidung zu erleichtern. Der vorliegende Artikel stellt dar, welchen Nutzen Gütesiegel für touristische Anbieter von Wellnessleistungen haben....

The post‐Second World War era has seen the emergence of two strategies to improve the operational effectiveness of manufacturing firms: just‐in‐time (JIT) production systems and total quality management (TQM). Both evolved in Japan, and the West deciphered and applied them later. TQM has...

Purpose – The paper aims to study the effect of external managerial social networks on strategic flexibility for a quality management (QM) perspective. External social networks can affect strategic flexibility positively. QM also contributes to developing these networks. However, there is...

Abstract In institutionalistischer Perspektive wird die Institutionalisierung der Unternehmensberatung nachgezeichnet und die These geprüft, ob ihr gegenwärtiger Umbruch Chancen für eine Rückkehr von Gesellschaft und Organisation eröffnet. „Beratung als gesellschaftliche Institution”...

Abstract The internal organization of large firms as well as procurement and regulation contexts frequently involve a hierarchical nexus of contracts, with substantial delegation of decision making across layers. Such hierarchical delegation of decision making creates problems of aligning...

Purpose The purpose of this paper is to use an organizational design perspective to determine the scope of the state-of-the art of research into project-based organizations. Design/methodology/approach The paper follows a structured framework-based literature review approach. It uses an...

Purpose – The purpose of this paper is to explore, how organization theoretically diverse research on OCR is actually grounded, since insights into the organization theoretical foundations of OCR are completely lacking. Design/methodology/approach – A selection of 85 articles on...

Purpose – The purpose of this investigation was to look at three organisations (a naval shore establishment, a police academy, and a small, family‐owned engineering firm) and see to what extent they had developed a culture that was both ethically and socially responsive....

Purpose – The purpose of this paper is to provide a brief response to Mark Kriger, Yuriy Zhovtobryukh, (2013) “Rethinking strategic leadership: stars, clans, teams and networks”, Journal of Strategy and Management , Vol. 6 No. 4, pp. 411-432. Design/methodology/approach – This paper...