Purpose – With the rapid growth of consumer sales being fulfilled through omni-channel retailing, the purpose of this paper is to explore the subsequent impact on the levels of consumer retail returns experienced through online sales and the emergent returns management strategies being...

Purpose – From a synthesis of empirical findings and literature, the aim of this paper is to present a conceptual framework for managing retail reverse logistics operations. The framework is designed to assist both practitioners and academics in better understanding the key management aspects...

Purpose – The purpose of this paper is to empirically explore supply chain integration (SCI) enabling practices, their benefits and barriers in a retail product returns process context. Design/methodology/approach – The study adopts a case study research strategy. It draws on a single case,...

Purpose – The purposes of this paper are to provide first a detailed description of the use of interfirm cooperation by a large sample of Dutch firms of different sizes and from different industries, and second, to examine the governance role of financial managers in the management of...

Purpose – Business networks have to coordinate each of their partners' goals and expectations, as a lack of partner compatibility and goal incongruence could lead to conflict and opportunistic behavior. These potential problems highlight the relevance of partner selection as a means of...

Purpose – The paper seeks to explore the extent of involvement of management accounting in strategic inter‐organizational decisions and control in the context of offshoring of services. Design/methodology/approach – For the present study, a multiple case study field research design was...

Purpose – The literature on managing inter‐organisational relationships typically suggests managing these relationships based on the formalised exchange of information across the organisational boundary with due respect to trust build‐up through successive interactions. The purpose of this...

Note of retraction Emerald Group Publishing Limited wishes to inform the reader that the article “Outsourcing relationships: a case of accounting surveillance” by Bill Ryan and Alejandra Delgado‐Sanchez (Journal of Accounting & Organizational Change, Vol. 6 No. 1, pp. 55‐71) has been...

Purpose – Drawing upon survey and interview data, this research paper aims to explore the usage and impact of management development processes and practices in Ireland from an organisational perspective. Design/methodology/approach – The paper examines numerous related issues including: the...

Purpose – Lees's “ten faces” description of organizational rationales for investing in management development reflected a personal assessment which was not grounded in empirical data. Although frequently discussed and cited since, no critique of the model, or discussion of the ethics of...