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Inclusion, organisational justice and employee well-being

Huong, Le; Zheng, Connie; Fujimoto, Yuka - In: International Journal of Manpower 37 (2016) 6, pp. 945-964

inclusion and organisational justice in tourism organisations. The study provides a new path to effective organisational … dimensions of organisational justice affect employee well-being in the Australian tourism industry. Design …-being. Specifically, informational justice has the strongest influence on tourism employee well-being, followed by procedural justice …

Persistent link: https://www.econbiz.de/10014784890

Can trust in management help? Job satisfaction, healthy lifestyle, and turnover intentions

Gopalan, Neena; Beutell, Nicholas J.; Alstete, Jeffrey W. - In: International Journal of Organization Theory & Behavior 26 (2023) 3, pp. 185-202

Purpose This study assesses the role of trust in management on relationships between predictors (supervisor support, coworker support and meaningful work) and outcomes (job satisfaction, turnover intentions and healthy lifestyle). Design/methodology/approach Data from 1,302 working adults from...

Persistent link: https://www.econbiz.de/10014792403

The invisible students with disabilities in the Australian education system

Teather, Susan; Hillman, Wendy - In: Equality, Diversity and Inclusion: An International Journal 36 (2017) 6, pp. 551-565

education and social justice. Findings This finding showed vastly underestimated numbers of students with disabilities in … welfare dependency; but also depriving people with disabilities of social equality and empowerment against poverty brought …

Persistent link: https://www.econbiz.de/10014720161

Be good for love or for money? The roles of justice in the Chinese hotel industry

Hon, Alice H.Y.; Lu, Lin - In: International Journal of Contemporary Hospitality Management 25 (2013) 6, pp. 883-902

interactional justice of supervisors and the job performance of subordinates in an expatriate context. Specifically, the authors …. The moderating role of distributive justice in the relationship between upward help intention and job performance is also … statistical results of this study supported the positive effect of interactional justice on job performance as well as the …

Persistent link: https://www.econbiz.de/10014764806

The influence of service climate and job involvement on customer‐oriented organizational citizenship behavior in Greek service organizations: a survey

Dimitriades, Zoe S. - In: Employee Relations 29 (2007) 5, pp. 469-491

Purpose – The purpose of this paper is to explore the usefulness and to highlight the nature of inter‐relationship(s) between service climate and job involvement in impacting customer‐focused organizational citizenship behaviors of frontline employees in a diverse cultural context, at the...

Persistent link: https://www.econbiz.de/10014731143

How organizational and employee‐customer identification, and customer orientation affect job engagement

Anaza, Nwamaka A.; Rutherford, Brian - In: Journal of Service Management 23 (2012) 5, pp. 616-639

Purpose – The purpose of this paper is to examine the impact of organizational and employee‐customer identification on job engagement. The paper also aims to explore the role of customer orientation in the model as a consequence of identification, in addition to an antecedent of engagement....

Persistent link: https://www.econbiz.de/10014894440

Effects of organizational and serviceperson orientation on customer loyalty

Colwell, Scott; Hogarth‐Scott, Sandra; Jiang, Depeng; … - In: Management Decision 47 (2009) 10, pp. 1489-1513

Purpose – Within the service industry, the serviceperson enhances customer loyalty by increasing customer benefits and decreasing customer costs, but is also embedded within and influenced by the organizational context. Thus, the influence of a serviceperson's orientation may differ or even...

Persistent link: https://www.econbiz.de/10014933005

Variations in job satisfaction in service industries: comparative international analysis

Bednarska, Marlena A.; Szczyt, Malgorzata - In: Foresight 17 (2015) 6, pp. 599-615

Purpose – The purpose of the paper is to identify individual, organisational and national factors that have differential effects on job satisfaction and its drivers in service industries. Design/methodology/approach – Based on data from the fifth European Working Condition Survey on ca....

Persistent link: https://www.econbiz.de/10014743662

Employee emotional labour and quitting intentions: moderating effects of gender and age

Walsh, Gianfranco; Bartikowski, Boris - In: European Journal of Marketing 47 (2013) 8, pp. 1213-1237

Purpose – Service employees frequently engage in emotional labour to express emotions to customers that conform with organizational display rules. Previous studies report equivocal findings regarding the relationships among emotional labour, job satisfaction, and quitting intentions. This...

Persistent link: https://www.econbiz.de/10014722935

Is innovation behavior congenital? Enhancing job satisfaction as a moderator

Niu, Han-Jen - In: Personnel Review 43 (2014) 2, pp. 288-302

Purpose – In the age of the knowledge-based economy, innovation has become a significant factor in business competitiveness. The purpose of this paper is to explore the moderating effect of job satisfaction on the relationship between personality and employees' individual innovative behavior...

Persistent link: https://www.econbiz.de/10014975980

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