Purpose – The purpose of this paper is to analyse the effect of knowledge management (KM) on value creation in Icelandic service firms. The aim is to examine how KM contributes to value creation, and measure the ways in which KM affects intangible assets, such as customer capital, innovation,...

Purpose Despite the keen interest in radical and incremental innovation, few studies have tested the varying impact of firm-level factors in service sectors. This paper analyses how collaboration with existing and prospective users and investments in knowledge management (KM) practices can be...

The paper introduces bibliometrics to the research area of knowledge organization – more precisely in relation to construction and maintenance of thesauri. As such, the paper reviews related work that has been of inspiration for the assembly of a semi‐automatic, bibliometric‐based,...

Purpose – The purpose of this paper is to present a study of knowledge management understanding and usage in small and medium knowledge‐intensive enterprises. Design/methodology/approach – The study has taken an interpretitivist approach, using two knowledge‐intensive South Yorkshire...

Purpose – To propose a comprehensive and semi‐automatic method for constructing or updating knowledge organization tools such as thesauri. Design/methodology/approach – The paper proposes a comprehensive methodology for thesaurus construction and maintenance combining shallow NLP with a...

Purpose – This article aims to define and explore the nature of wisdom, managerial wisdom, organisational wisdom and wisdom management. Design/methodology/approach – The paper draws on some of the diverse writings on wisdom, and explores the relevance of wisdom in the context of knowledge...

Purpose – This study aims to focus on the evaluation of systems for the automatic translation of questions destined to translingual question‐answer (QA) systems. The efficacy of online translators when performing as tools in QA systems is analysed using a collection of documents in the...

Purpose – The purpose of this paper is to explore theoretically and empirically the concept of workplace information literacy (IL) and its connections to knowledge management (KM), and to examine the applicability of the mainstream institutional IL frameworks (American Library Association, The...

Purpose – The purpose of this study is to assess the application of knowledge management (KM) models in managing and integrating indigenous and exogenous knowledge for improved farming activities in Tanzania, by examining the management of indigenous knowledge (IK), access and use of exogenous...