Purpose – The difficulties in the integration of management systems (MSs) and their relationship with innovation and customer satisfaction are explored by proposing a model that links these three concepts together. Integration, innovation and customer satisfaction are relevant issues for the...

Purpose – In this article, the authors aim to start from the premise that management system standards (MSSs), such as ISO 9001 or ISO 14001, should not be considered individually, but in conjunction with other systems, because of the similarities and parallelisms among them and the potential...

Purpose – The purpose of this paper is to analyze whether the order or the strategy of management system standards (MSSs) implementation in an organization determines the level of integration of its standardized MSSs. Design/methodology/approach – Groups of organizations that follow...

Purpose – In recent years, the number of management systems (MSs) has sharply increased. These MSs can be certified with, for example, the quality standard ISO 9001 or the environmental standard ISO 14001 and they can subsequently be integrated into one single, jointly managed system. The main...

Purpose The purpose of this paper is to fill a gap in the management systems (MSs) field by addressing whether the implementation of an integrated management system (IMS) and the integration level of its elements bring benefits and/or challenges to companies and whether these are related to...

Purpose – The purpose of this paper is to analyze the application and the level of integration of internal and external audits in organizations that are registered to multiple management system standards. Design/methodology/approach – Using descriptive analyses, this work examines the manner...

Purpose – The purpose of this paper is to analyze how the order of management system standards (MSSs) implementation in an organization and its level of integration are changed during the time of the standard implementation. Design/methodology/approach – Survey was send to 885 organizations...

Purpose – This research aims to empirically investigate the influence of stakeholders on the corporate decision of ISO 9001, ISO 14001, and OHSAS 18001 certifications and how that influence differs across different certification types. Design/methodology/approach – The paper utilizes a...

Purpose The purpose of this paper is to study the management systems integration from both sector and size perspectives. Design/methodology/approach Extant literature is reviewed focussing on food-related management topics. A single case is used to delve into the understanding of integrated...

Purpose – The purpose of this paper is to develop a strategic approach with an intelligently integrated management system in advanced manufacturing industry to meet the requirements of high precise measurement tasks and essential measurement know-how within the sophisticated production...