Purpose – The purpose of this paper is to apply a philosophical framework in order to come to a life‐world oriented understanding of an enterprise resource planning (ERP) system for evaluating system success. To do so, according to Dooyeweerd's theory of aspects, a multi‐aspectual...

Purpose – The overall purpose of this study is to inform practitioners about the levers for improving their employee portals. Design/methodology/approach – The authors introduce a theoretical model that is based on the DeLone and McLean IS success model, which considers the specific...

Purpose – The purpose of this paper is to deepen understanding of what is working and what is not working within green workplace environments. The paper examines management and employee perceptions of their experiences of working in green workplace environments and assesses the effectiveness...

Purpose – Workplace environments and user satisfaction assessment have been recognised as a key research area for improving knowledge‐intense organisation performance through satisfaction‐based productivity. Previous research which focused on satisfaction levels of office users sometimes...

Purpose – The purpose of this paper is to study how contact centre employees rationalize the perceived problems of an open plan contact centre environment. Design/methodology/approach – The paper applies a framework of four different orientations towards the working environment: the object...

Purpose This paper aims to explore the meaning of smart office environments from a user perspective by investigating user preferences and expectations. Design/methodology/approach Eleven semi-structured interviews with the users after moving into a smart office building of a Dutch Municipality...

This paper focuses on the user and human‐computer interaction (HCI) aspects of the research based on the Okapi text retrieval system. Three experiments implementing different approaches to query expansion are described, highlighting the close relationship between the system’s functionality...

Purpose – Public information disclosure is a manifestation of transparency and contributes to governance-by-disclosure. Also, better financial reporting can improve the credibility and integrity of public finances and contribute to a better management of public resources. A survey was carried...

Purpose – The purpose of this paper is to understand users' acceptance of service robots by integrating perceived enjoyment of service robots and users' need to belong in a technology acceptance model (TAM) framework. Service robots are currently being used in homes and firms to provide...

Earlier research has shown that human judgements, particularly retrospective as distinct from real‐time evaluations of painful experiences, are fundamentally flawed when superseded by other experiences. Describes a methodology for the evaluation of user experiences, assisted by a...