Ball, Amanda; Bowerman, Mary; Hawksworth, Shirley - In: Benchmarking: An International Journal 7 (2000) 1, pp. 20-34
Examines the practical experience of benchmarking in the UK local government sector during the period leading to the … control, benchmarking has been subsumed under the wider practice of performance measurement in the sector. A critical factor … benchmarking: benchmarking as a rigorous and challenging scrutiny of local government processes; and benchmarking as an instrument …