Purpose – The paper aims to take a reflective stance on the relationship between policy/evidence and practice, which, the authors argue, is conceptually under‐developed. The paper aims to show that current research perspectives fail to frame evidence and policy in relation to practice....

Purpose – Delivery of safe products while meeting customer demand is a critical marketing requirement for logistics. To meet this requirement, this paper aims to develop a decision‐making model for distribution strategies in cold chain network with the real‐time flow and quality...

Purpose – Telephone response system is the frontline of hospital operations. The purpose of this paper is to analyze a representative telephone response system of Veterans Affairs (VA) hospitals, address the existing inefficiency issues such as long call waiting time, and improve system...