Despite a global shift towards democracy, terrorism targeting corporations continues at an alarming rate. British, American and Japanese corporations in particular have been the victims of an increasing number of bombings, kidnappings, cases of extortion and other serious criminal acts....

Purpose – This paper compares the performance of the big four UK banks and four Australian banks between 2004‐2009. The banks are chosen according to the total assets as listed in The Banker magazine 2009. The purpose is to analyse why UK banks were more vulnerable to the financial crisis of...

Purpose This paper examines the determinants of bank income smoothing using loan loss provisions in the United Kingdom or Great Britain from 1999 to 2017. Design/methodology/approach The study used ordinary least square (OLS) regression and applying the HAC robust standard error correction test....

Purveyors of knowledge management software have a disconcerting tendency to promote the myth that all problems may be solved by more powerful tools for the exchange of information in the workplace. This fallacy is based on the faulty assumption that knowledge management is about the management...

Addresses the value‐added benefit to be gained from employee communication costs. Asserts that psychological profiling does not always acknowledge or process identifiable communication variables as competence factors in decision making or for advanced training needs analysis. Supports the...

Purpose – A good corporate image is important to organizations. However, little is elaborated on how organizations can work on their images. This study seeks to explicate the types of image management before, during, and after a crisis through the development of the crisis pre‐emptive image...

Tests new proposed tools for measuring media exposure in a crisis management situation. A theoretical formulae based on a literature review is applied to two crises: the TWA 800 crash and the ValuJet 592 crash. The application of the proposed formulae was generally successful. The outcomes...

Purpose The purpose of this paper is to deal with the adaptation of communication strategies set out in the pre-crisis plan implemented by the members of Quebec’s public safety authorities in the specific case of the rail explosion and fire that destroyed the downtown of Lac-Mégantic in July...

Purpose – This research aims to investigate how critical media coverage of an organisation affects its employees. The authors expect the effects to be similar to the way media coverage about an individual would affect this person, termed “reciprocal effects”. Design/methodology/approach...