Purpose This paper aims to analyze the impact of Sharī‘ah compliance perception on customer satisfaction in Islamic …-administered questionnaires based on SERVQUAL model. Findings Significant moderating effects of Sharī‘ah compliance perception on the relation … effect of Sharī‘ah compliance perception through longitudinal study with larger sample size in a multi-cultural environment …

investigation was made regarding the current status of comment card usage in hotel‐restaurants offering high quality, Sunday …

-world brands as the research context, the study tries to avoid perception bias of respondents due to the different interpretations …

recovery strategy employed by restaurants and the customers' perception towards the recovery strategies. Practical implications …Purpose – The purpose of this research is to explore the reasons for service failure in restaurants. The paper aims to … aspects of customers' perception towards these failures and their responses to the same. The paper further looked into the …

sector. This is achieved through investigating the moderating effects on the most important attributes of restaurants. Design … variance in customer satisfaction with the restaurants of an international chain (hereafter known as K Restaurants) across 52 …

‐administered survey was conducted with a convenience sample of 628 full‐service seafood restaurants. Findings – The empirical results … orientation and behavioral intentions. Research limitations/implications – The research target of full‐service seafood restaurants …

Purpose – The purpose of this paper is to help fast‐food restaurants successfully penetrate foreign markets and then …‐food restaurants; and by examining how those differences affect the globalization of fast‐food restaurant franchises based in the USA …‐food restaurants monitor their service delivery process, identify relative weaknesses, and take corrective actions for continuous …