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The suppression of negative emotions in elder care
Gillespie, Jennifer Z.; Barger, Patricia B.; Yugo, … - In: Journal of Managerial Psychology 26 (2011) 7, pp. 566-583
Purpose – The purpose of this paper is to describe two studies that investigate the suppression of negative emotions in the context of elder care, including the emotional job demands that may, together with display rules, elicit negative suppression (Study 1) and the association between...
Persistent link: https://www.econbiz.de/10014888196
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Arbeitszufriedenheit von Personen mit Migrationshintergrund - Eine Analyse auf Basis des Sozio-oekonomischen Panels (SOEP) / Job satisfaction of migrants - An analysis based on the...
Derfler, Peter; Bešić, Almina - In: Arbeit 22 (2013) 2, pp. 134-149
Abstract In diesem Beitrag untersuchen wir Unterschiede zwischen der Arbeitszufriedenheit von Migrant/innen und Nicht … Arbeitsplalzmerkmale von Migrant/innen im Vergleich zu Nicht-Migrant/innen wird eine geringere Arbeitszufriedenheit von Migrant …/innen angenommen. Wir untersuchen die Auswirkungen von unterschiedlichen Faktoren auf die Arbeitszufriedenheit dieser Personengruppen …
Persistent link: https://www.econbiz.de/10014586416
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Die Bewertung der Arbeitszufriedenheit
Pfaff, Simon; Kuhn, Marc - In: Arbeit 25 (2016) 1-2, pp. 57-79
Zusammenfassung Eine hohe Arbeitszufriedenheit hat – unabhängig vom Grad der Behinderung – nicht nur einen positiven … verfügbaren Messinstrumenten einen Vorschlag zur Messung der allgemeinen Arbeitszufrie-denheit. Auf der Grundlage einer Befragung …
Persistent link: https://www.econbiz.de/10014586496
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Work and life: can employee representation influence balance?
Hyman, Jeff; Summers, Juliette - In: Employee Relations 29 (2007) 4, pp. 367-384
Purpose – The purpose of this article is to assess the influence of different forms of organisational representation on the provision of work‐life balance employment policies. Design/methodology/approach – The article uses on‐site semi‐structured interviews with employees, HR and line...
Persistent link: https://www.econbiz.de/10014731137
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A consideration of the impact of the Companies and Allied Matters Act (1990) and the Insurance Act (2003) on the board of insurance companies in Nigeria. Part 1
Ogbuozobe, Fidelis - In: International Journal of Law and Management 51 (2009) 5, pp. 336-358
governance in the financial services industry in Nigeria. Design/methodology/approach – The paper reflects upon the … identification of current problems and official legislative responses in Nigeria and tests the policy and theory against actual … observed in such a relatively big company as Cadbury Nigeria, such research as this, on the issue of compliance or otherwise …
Persistent link: https://www.econbiz.de/10014781571
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The impact of ethical climate on job satisfaction, and commitment in Nigeria
Okpara, John O.; Wynn, Pamela - In: Journal of Management Development 27 (2008) 9, pp. 935-950
commitment in Nigeria, and to discover the extent to which unethical practices among managers have impacted upon managerial … practices in Nigeria. Design/methodology/approach – The study followed a descriptive research design using survey methods with … statistical treatment. Using the business directory of companies in Nigeria, a sample of 409 managers was drawn using a systematic …
Persistent link: https://www.econbiz.de/10014882598
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Perceived influence of work relationship, work load and physical work environment on job satisfaction of librarians in South-West, Nigeria
Anasi, Stella Ngozi - In: Global Knowledge, Memory and Communication 69 (2020) 6/7, pp. 377-398
and physical work environment on the job satisfaction of librarians in South-West, Nigeria. Design … librarians in public universities in Nigeria. Librarians should be assigned tasks that are moderately demanding because both … of workplace relationship, work load and work environment on the job satisfaction of librarians in Nigeria. Thus, the …
Persistent link: https://www.econbiz.de/10014744087
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Emotionsarbeit im interkulturellen Kontext
Harms, Kirsten - In: Zeitschrift für Tourismuswissenschaft 4 (2012) 2, pp. 197-208
Zusammenfassung Der Wettkampf auf dem touristischen Markt wird immer härter, sodass Mitarbeiter und besonders deren soft skills zum entscheidenden Faktor für die Gästezufriedenheit werden. Was verlangt dieser Anspruch von den Mitarbeitern, wie gehen diese mit den Anforderungen um und was...
Persistent link: https://www.econbiz.de/10014624309
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Reunion or disconnection? Emotional labor among individual roots tourists who are second-generation Chinese Americans
U. Maruyama, Naho - In: International Journal of Culture, Tourism and … 11 (2017) 3, pp. 309-320
Purpose The purpose of this study is to illustrate the process of emotional work undertaken by Chinese Americans who independently visit their ancestral land without joining organized tours to define who they are and where they belong. Design/methodology/approach A qualitative approach was...
Persistent link: https://www.econbiz.de/10014768506
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Impacts of misbehaving air passengers on frontline employees: role stress and emotional labor
Hu, Hsin-Hui“Sunny”; Hu, Hsin-Yi; King, Brian - In: International Journal of Contemporary Hospitality Management 29 (2017) 7, pp. 1793-1813
Purpose The study aimed to investigate the impact of customer misbehaviors on airline in-flight customer contact personnel. A theoretical framework was proposed to test the meditating role of role stress and emotional labor in the relationship between consumer misbehaviors and emotional...
Persistent link: https://www.econbiz.de/10014764822