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practitioners. Much of the literature has concentrated on effects external to the firm such as the Internet's impact on market …
Persistent link: https://www.econbiz.de/10014945914
current distribution landscape toward disintermediation. Internet and mobile technologies offer various tools for consumers to … – Despite their different business backgrounds, the interviewees agreed on the increasing importance of Internet technology in … reference for industry practitioners to establish adequate strategies that take advantage of Internet technology.  …
Persistent link: https://www.econbiz.de/10014765146
towards using the internet as a channel for communication and interaction with insurance companies by integrating Technology … for studying and measuring the perceptions of customers towards using the internet as a source of communication and … turn affected by the customer's internet knowledge and product knowledge. Findings – The paper contributes by developing …
Persistent link: https://www.econbiz.de/10014760029
Purpose – Determinants of internet adoption in industrial purchase have rarely been paid attention in the literature …. Considering this gap in the literature, the present study intends to approach the factors that determine the use of the internet … internet tools are used throughout the phases in the purchasing process and, at the same time, whether the characteristics of …
Persistent link: https://www.econbiz.de/10014842803
of illustrative examples – primarily from SMEs. Findings – In the paper, a range of internet‐enabled forms of export …
Persistent link: https://www.econbiz.de/10014827310
Purpose – Consumer online resale is becoming an increasingly common method of both buying and selling goods. When an item can be easily resold online, consumers' subjective estimation of the value of that item changes in complex ways based on consumption cost and resale return. This in turn...
Persistent link: https://www.econbiz.de/10014724573
seeks to consider the potential of engagement with the internet to achieve the often hard to attain ambition of both …
Persistent link: https://www.econbiz.de/10014903789
Purpose – The concept of online customer service experience (OCSE) has recently received great interest from academia and businesses alike. Despite the belief that providing superb online experiences will influence customers' online buying behavior, most of the research focuses solely on the...
Persistent link: https://www.econbiz.de/10014905901
New forms of retailing present different pricing challenges. The selling of college textbooks over the Internet …
Persistent link: https://www.econbiz.de/10014848250
Purpose – This paper aims to explore the association between intangibility and perceived risk using a sample of North American households. This relationship is explored within two purchase environments, namely online and offline. The authors also investigated the moderating effects of privacy,...
Persistent link: https://www.econbiz.de/10014848953