Khalili, Hamidreza; Sameti, Ardalan - In: International Journal of Pharmaceutical and Healthcare … 11 (2017) 4, pp. 455-470
Purpose This study aims to measure the quality of services provided to elderly people at the most crowded governmental ambulatory clinics of Tehran Province using the SERVQUAL scale (Study 1). Moreover, the research indicates the medicine reimbursement criteria to inform the decision-makers of...