of buyer‐supplier co‐operation lead to higher product quality, and lower total costs; higher product quality yields lower … total costs. These results are based on survey responses from over 500 members of the National Association of Purchasing …

Purpose – Seeks to analyze changes in the perceived benefits and costs of ISO 9000 implementation over time. Design … and maintenance costs have substantially decreased in the same four‐year period. Research limitations/implications – In …. Originality/value – This is one of the first papers that analyses the benefits and costs of ISO 9000 implementation over time.  …

Quality costs have been discussed widely in the literature. This discussion has not always agreed and it is possible to … summarises these positions and outlines a behaviour model of quality costs that unifies and clarifies them. The behaviour model … should permit quality improvements whilst at the same time reducing the costs necessary to obtain them. The behaviour model …

improved. In order to decide on improvement actions, costs arising from faults detected by the customer, costs of faults … detected within the boundaries of the company and costs associated with false positive inspection results should be included in …/implications – In order to implement this modified FMEA, a precondition is to estimate failure costs precisely and comprehensively. This …