Purpose – Few empirical studies have been conducted to explore the mechanisms and drivers of service exchange and value co‐creation. In particular, no study has compared a service system design informed by service‐dominant logic (SDL) with a service system design informed by...

Purpose – A pressing issue with mobile applications (apps) is continued use. The expectancy disconfirmation theory is employed as the theoretical basis for most studies on continuance. Recognising the experiential aspects of using mobile apps, the purpose of this paper is to extend the...

Purpose The purpose of this study was to examine the characteristics of mainland Chinese hotel firm internationalisation relative to traditional Western internationalisation theory through an analysis of the Shanghai Jin Jiang International Hotels Group’s joint venture with the Thayer Lodging...

Purpose – The purpose of this paper is to explore the effect of traditional Chinese fuzzy thinking and its particular effects on human resource management (HRM) practices in mainland China. Design/methodology/approach – Semi‐structured interviews with practising managers and directors of...

Purpose – The purpose of this paper is to explore empirically how a distributor's trust in a supplier and its use of control mechanisms affect the values it gains from the relationship. Design/methodology/approach – Factor analysis and a structural equation model were used to test the...

Purpose – The purpose of this paper is to investigate the influence of competition on supply chain integration (SCI). Design/methodology/approach – Survey data from 617 manufacturers in China were used in this study. Taxonomy with cluster analysis was used to investigate the patterns of...

Purpose – Human resource management (HRM) is seen as crucial for innovation and firm performance in China. This paper aims to carry out an empirical research to investigate the effects of main dimensions of HRM on technological innovation as well as organizational performance....

Purpose – This paper aims to explore the influences of leadership and work stress on employee behavior, and the moderating effects of transactional and transformational leadership on the relationship between work stress and employee negative behavior. Design/methodology/approach – Using...

Purpose – This paper aims to, from a Taoism perspective, one of Chinese inveterate cultures and mindsets, add knowledge into how Chinese indigenous cultures and mindsets will affect the way of Chinese people perceive and process guanxi. Specifically, this paper outlines the mechanism of guanxi...

Purpose – The research on corporate governance has different perspectives on the relationship between ownership concentration and executive compensation, and the empirical findings on this linkage are also inconclusive. The purpose of this paper is to investigate the impact of ownership...