Purpose One of the latest trends within public administration and healthcare organizations (HCOs) is process orientation, often in the shape of Lean management. The purpose of this study is to expand our understanding of process orientation of HCOs and the more specific aim is to investigate...

Purpose – The purpose of this paper is to create knowledge about what factors explain the design of control systems for contracted public services. Design/methodology/approach – Questionnaire data analyzed with structural equation models. Findings – Legitimacy-seeking is the most important...