hospitals, following the changing context in the policy directing the delivery of healthcare introduced by the Labour Government …. The legislative framework established in 1999 reflected a discontinuity in the way that hospitals are controlled in this … insufficient understanding of how the government's policies to control have affected hospitals' daily activities. Equally, there is …

illustrates patient perceptions, their inflection points, and the importance of this knowledge in the marketing of hospitals and … paradox that requires hospitals to focus upon secondary support functions rather than core competencies in order to market …

challenges. As service operations, hospitals present a significant opportunity to apply the many tools and techniques from the … of stay (ALOS), so that hospital managers improve the effectiveness and efficiency of patient care of their hospitals … from the population of hospitals in New York State. The performance measure is the ALOS for patients, adjusted for the mix …

basis, has been proven in a wide range of market sectors (including hospitals) and hence qualifies for consideration as a …

due partly to poor quality of antenatal care that prevents pregnant women from giving birth in hospitals. The aim of this … study is to examine factors shaping quality of antenatal care in selected public hospitals in the country. Design …