Four key areas of management development are considered as opportunities for improving performance. These involve the study of colleagues, managers, customers and competitors in a systematic way. Much can be learnt by observing and recording what others do and this knowledge can be applied in...

Provides a portrait of the marketer compared with other groups. Says it is clear that marketing people see themselves primarily as people who need or require considerable supervisory ability, a high degree of self actualisation, the ability to use a high degree of initiative, and who are...

Introduces the Communication Diamond Model, which features the following key skill areas found in communication between people at work: enquiry, diagnosis, summarizing, proposing, directing, and informing. Describes the measures designed to assess these skills: the Communication and...

Looks at instruments which can be used in team development. The Types of Work Index provides personal feedback to team members on their job. The Team Management Index helps team members understand the way they like to work. The Linking Skills Index measures how well a person implements...

Managers may not have a model which enables them to diagnose the kind of people needed to fit various roles in a team. The Team Management Wheel was developed through discussions with managers on how to improve team work. Shows how managers can use a number of measures to provide a cognitive map...

Examines action learning as a way for individuals to educate themselves for management positions. Considers classroom learning courses and distance learning. Focuses on action learning as a way to develop practical management skills. Proposes levels of action learning, learning methods, ways to...

The role of the adviser to management is a crucial one in introducing change to a business. The six main approaches by which advisers approach clients, individual, interpersonal, structural, socio‐technical, conflict and information developments, are outlined and explained.

Suggests there is misplaced overemphasis on individual competence levels and not enough attention paid to team competency. Feels that individual competencies need to be seen in the context of what a team requires to perform well. Presents nine major team competency factors and a resulting team...

Posits that quality performance requires a team effort and that success depends mostly on an individual′s ability to manage people as well as materials. Presents the Margerison‐McCann Team Performance Index (TPI) as a means to measure this. Concludes that the key to using the TPI is in...

Outlines five communication skills suggested to the authors as being of major importance: enquiring, diagnosing, summarizing, proposing and directing. Presents the relationship of these skills to either a problem‐centred or solution‐centred focus by way of an easy‐to‐use model. Outlines...