Dewhurst, Frank; Martínez Lorente, Angel R.; Dale, … - In: International Journal of Quality & Reliability Management 16 (1999) 4, pp. 392-406
Presents a complete and comprehensive review of the literature concerning the relationship between information technologies (IT) and total quality management (TQM) and examines the key issues. The examination is made against a number of dimensions of TQM including customer and supplier...