Presents a paper written by Lauchlin Currie in January 1991 in which he attempts to demonstrate how lack of precision in the use of terms relating to money and savings can lead to a lack of precision in theories, which in turn leads to errors or misunderstandings in policies. Concludes that an...

Purpose – The purpose of this editorial is to introduce the reader to three papers discussing the role of atmospherics within predominantly hedonic service settings. Design/methodology/approach – This editorial introduces the papers in this special section. Findings – Atmospherics plays a...

Purpose – This paper emphasizes that employee attributional processing is a vital element in understanding employee aggression in organizations. The purpose of this paper is to summarize attributional perspectives and integrate recent theoretical advances into a comprehensive model....

First feelings and first impressions largely govern and delimit the kinds of experiences one expects and seeks. This paper reviews the application of multidimensional scaling (MDS) to retail market research and discusses how MDS is able to map these impressions and hence explain the retail...