Purpose This research aims to update the literature about the importance of reliability in supply chain (SC) and to find out the SC determinants. Design/methodology/approach This research surveys while contributing to the academic grasp of supply chain reliability (SCR) concepts. The study found...

This paper explores the role that environmental disclosures might play in producing a legitimating effect on investors within the context of the chemical industry. By way of an experimental decision case it examines effects of negative, and the offsetting effects of positive, environmental...

Advancements in information technology and graphics software mean that colour graphics are an increasingly important part of the communication of business operations and corporate reporting. Unfortunately, the research literature on the effects of colour graphics on decision performance is...

The extant literature with regard to the impact of accounting systems on human behaviour is described. How accounting systems, the components of such systems and the information produced by such systems induce both intended and unintended behavioural outcomes is focused on.

Purpose – This paper proposes an integrated methodology for process design to guide decision making under uncertainty by combining life cycle assessment (LCA) with multi‐criteria decision‐making tools. Design/methodology/approach – Cleaner and greener technologies for process and product...

Purpose Contact centers (CCs) are one of the main touch points of customers in an organization. They form one of the inputs to customer relationship management (CRM) to enable an organization to efficiently resolve customer queries. CCs have an important impact on customer satisfaction and are a...

This 1993 update of previous 1973 and 1983 surveys of US marketing policies in the now renamed and reshaped Economic Union reveals that the obstacles to standardization remain high, and that it has broadly, if ot uniformly, decreased since 1983 – opposite to the trend between 1973 and 1983....

Purpose – The purpose of this paper is to put the paper by Jay Ogilvy in the context of current debates around the philosophical foundations of future studies. Design/methodology/approach – The paper takes the form of a review and analyzes the current literature on foresight and philosophy...

Purpose – The purpose of this paper is to survey the research methods employed in the extant environmental accounting literature, finding few experimental studies. The need for more experimentation in the literature is discussed, as well as how experiments' unique methodological advantages can...