de Burgos Jiménez, Jerónimo; Céspedes Lorente, José J. - In: International Journal of Operations & Production Management 21 (2001) 12, pp. 1553-1572
The traditional approach of operations management has evaluated an organisation’s performance based on four main areas: cost, quality, time and service. However, the necessity to introduce environmental protection measures in firms so as to achieve sustainable development has forced a...