Li, Minglong; Hsu, Cathy H.C. - In: International Journal of Contemporary Hospitality Management 28 (2016) 12, pp. 2820-2841
Purpose This study aims to conduct a comprehensive review of the literature on employee innovative behavior (EIB) in services. Based on the review, the conceptualization and operationalization of EIB are summarized, and the relationships between job characteristics and EIB are revealed....