In the decade since Tillery, Rutledge and Inman reviewed the treatment of quality management in leading US production … and operations management (P/OM) textbooks, attention to quality, once the watchword and driving force in world business … progress, current status, and relevancy of the treatment of quality in current US P/OM textbooks, which remain the principal …

mandate that their suppliers (second‐tier) obtain registration. Since quality registration indicates that a quality system is … in place, does it ensure that the operational measures of quality parts per million (PPM) or delivery performance are … organizational variables, perceived performance outcome and results, and actual quality PPM and delivery performance. This study …

by presenting the results of the assessment of major determinants of efficiency at airports around the world.  …

efficiency and productivity of the banking sector using parametric and non‐parametric frontier techniques. Design … studies assessing the efficiency and productivity of the banking industry using non‐parametric DEA frontier approach. Findings … measures. In the non‐parametric approach, data envelopment analysis (DEA) is widely applied to measure a bank's efficiency and …

Reviews previous research on the efficiency and performance of financial institutions and uses Siems and Barr’s (1998 …) data envelopment analysis (DEA) model to evaluate the relative productive efficiency of US commercial banks 1984 …‐1998. Explains the methodology, discusses the input and output measures used and relates bank performance measures to efficiency …

Outlines previous research on the efficiency of the Italian banking system, describes the structure of Italian banking … efficiency of Italian bank conglomerates in 1995 compared with the parent companies and subsidiearies. Explains the methodology … efficiency is not related to size. Analyses efficiencies of scale and scope to show that bank groups gain more economies of scope …

its applications for Industry 4.0, such as Maintenance 4.0, Quality 4.0, Logistics 4.0, Manufacturing 4.0, Sustainability …

Purpose The purpose of this paper is to present various quality constructs, their application, success and shortcomings …, in higher education (HE) services. Design/methodology/approach This paper aims at reviewing the quality constructs in … higher education services through a general review. The paper is organised to highlight different quality practices which …

The field of quality has undergone significant changes as reflected by changes in its definition, paradigms, approaches …, techniques, and scope of application. This paper reviews emerging trends and issues focusing on quality engineering. Changes in … satisfying individual customer expectations. This also calls for special attention to the engineering aspects of quality. Brief …