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presented at the International Conference on Quality, Innovation and Knowledge held in Kuala Lumpur in 2002. These papers have … their central focus on the people element of quality, innovation and knowledge.  …
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mandate that their suppliers (second‐tier) obtain registration. Since quality registration indicates that a quality system is … in place, does it ensure that the operational measures of quality parts per million (PPM) or delivery performance are … survey of JCI North American QS‐9000‐registered second‐tier suppliers was conducted to gather information about selected …
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Purpose – Approaches to quality improvement in healthcare based on clinical communities are founded in practitioner … provide practical lessons on how to use community‐based approaches to improve quality. Design/methodology/approach – Diverse … of starting with a clear programme theory of change; the need for training and resources; dealing with conflict and …
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in organisations. Finally the point is made that although we may be in a new information age the concept of knowledge …
Persistent link: https://www.econbiz.de/10014933873
Purpose – Scholars in the field of performance measurement tend to use the term business performance measurement (BPM) systems without explaining exactly what they mean by it. This lack of clarity creates confusion and comparability issues, and makes it difficult for researchers to build on...
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Purpose – The aim of this paper is to present a taxonomy of available literature on the relation of sustainability performance and firm performance, and to provide a path for future research for this field of study. Design/methodology/approach – Research papers were collected on...
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