mandate that their suppliers (second‐tier) obtain registration. Since quality registration indicates that a quality system is … in place, does it ensure that the operational measures of quality parts per million (PPM) or delivery performance are … survey of JCI North American QS‐9000‐registered second‐tier suppliers was conducted to gather information about selected …

Purpose – Approaches to quality improvement in healthcare based on clinical communities are founded in practitioner … provide practical lessons on how to use community‐based approaches to improve quality. Design/methodology/approach – Diverse … with important implications for community‐based approaches to quality improvement, drawing on these to offer practical …

in organisations. Finally the point is made that although we may be in a new information age the concept of knowledge …

A primary function of the Performance Measurement System is to provide employees with information on their past … information can be improved by defining a set of distinct performance feedback dimensions based on a PMS literature review, and by … are associated to higher operating performances (cost, time and quality), but in one case this only holds for managers and …

its applications for Industry 4.0, such as Maintenance 4.0, Quality 4.0, Logistics 4.0, Manufacturing 4.0, Sustainability …

Purpose The purpose of this paper is to present various quality constructs, their application, success and shortcomings …, in higher education (HE) services. Design/methodology/approach This paper aims at reviewing the quality constructs in … higher education services through a general review. The paper is organised to highlight different quality practices which …

The field of quality has undergone significant changes as reflected by changes in its definition, paradigms, approaches …, techniques, and scope of application. This paper reviews emerging trends and issues focusing on quality engineering. Changes in … satisfying individual customer expectations. This also calls for special attention to the engineering aspects of quality. Brief …

In this article an overview of the state‐of‐the‐art of Quality Function Deployment (QFD) in software development or …