Purpose The aim of the paper is to propose an integrative model of the leader competences through the analysis of the several models of competence found in the literature review. Design/methodology/approach The methodology used was qualitative, based partially on an integrative literature review...

Addresses the implementation of business process re‐engineering (BPR) programmes in 33 public and private organisations wishing to improve performance. By reviewing the existing literature, the research presented here began by identifying ten dimensions along which BPR projects might be...

Purpose – The objective of this study is to discuss the critical success factors involved in implementing a knowledge management system (KMS), in order to enhance a firm's competitiveness, while keeping costs to a minimum. Design/methodology/approach – Based on field studies and a literature...

This paper examines an important, albeit neglected aspect of communication in the workplace, namely, rumour and gossip in organisations. Drawing on literature from multiple disciplines the paper provides an analysis of the role played by rumour and gossip within organisations, including, but not...