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Total Quality Management Defined in Terms of Reported Practice
Pegels, C. Carl - In: International Journal of Quality & Reliability Management 11 (1994) 5, pp. 6-18
supplier, utilizes concurrent engineering and devotes considerable resources to education and training.  …
Persistent link: https://www.econbiz.de/10014800940
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Service Quality
Ghobadian, Abby; Speller, Simon; Jones, Matthew - In: International Journal of Quality & Reliability Management 11 (1994) 9, pp. 43-66
The service sector has assumed greater economic importance over the past decade. The latest statistics show that the sector accounts for 60 per cent of the value added in the European Economic Community (EEC). It is estimated that “doing things wrong” typically accounts for between 30 and 40...
Persistent link: https://www.econbiz.de/10014800962
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Total Quality Management in the American Defence Industry
Pitman, Glenn A.; Motwani, Jaideep G.; Schliker, Deborah - In: International Journal of Quality & Reliability Management 11 (1994) 9, pp. 101-108
The US Department of Defense is playing a significant leadership role in implementation of TQM. Provides an overview of the process of implementing total quality management in the US Department of Defense and discusses the implications of this change for its subcontractors and related...
Persistent link: https://www.econbiz.de/10014800965
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Evaluations of Labour Market Policy in Sweden
Björklund, Anders - In: International Journal of Manpower 15 (1994) 5, pp. 16-31
Outlines the current state of evaluation research in Sweden. Concludes that it is limited in scope relative to the USA despite the much larger expenditure on labour market policies in Sweden. Locates this deficiency in the differential research infrastructure of the two countries.
Persistent link: https://www.econbiz.de/10014783627
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Training down under: An Overview of the Australian Experience
Baker, Meredith - In: International Journal of Manpower 15 (1994) 5, pp. 70-88
Examines the extent and coverage of private‐sector training in Australia and offers an overview of recent Australian … Government initiatives in vocational education and training. Argues that Australia′s system of industrial relations diminishes … the potential for training at the workplace but suggests that recent changes in institutional arrangements may mitigate …
Persistent link: https://www.econbiz.de/10014783631
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Managing Human Resources
Kane, Bob - In: International Journal of Manpower 19 (1998) 8, pp. 619-621
Persistent link: https://www.econbiz.de/10014784073
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Using Evaluation in Training and Development
Odini, Cephas - In: International Journal of Manpower 21 (2000) 6, pp. 511-515
Persistent link: https://www.econbiz.de/10014784089
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Unfinished Business: The Diversity Promise
Cassell, Catherine - In: International Journal of Manpower 21 (2000) 6, pp. 511-515
Persistent link: https://www.econbiz.de/10014784090
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Service failure recovery in China
Magnini, Vincent P.; Ford, John B. - In: International Journal of Contemporary Hospitality Management 16 (2004) 5, pp. 279-286
. Western‐based hotel corporations should adapt their failure recovery training programs for their properties in China …
Persistent link: https://www.econbiz.de/10014762667
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Those who serve drinks: a study of barstaff
Pratten, John D. - In: International Journal of Contemporary Hospitality Management 16 (2004) 5, pp. 315-320
modifying their training programmes to emphasise this requirement. All employees must be aware of their duty in this area. The … invested in the business makes it appear even reckless. This study looks at the training and competence of bar staff, with a … limited survey of the training provision offered by licensees in a small town and interviews with several key individuals in …
Persistent link: https://www.econbiz.de/10014762672