Chapman, Ross L.; Soosay, Claudine; Kandampully, Jay - In: International Journal of Physical Distribution & … 33 (2003) 7, pp. 630-650
Service industries hold an increasingly dynamic and pivotal role in today's knowledge‐based economies. The logistics …, this paper examines the factors that nurture innovation in logistics services, identifies the contributions of the new … “resources” and, using industry examples, examines the application of these resources to logistics firms as they assume an …