Despite a strong research output in quality in recent years, the literature is still scant in empirical studies of commonly held quality theories. Empirically investigates the operational and strategic impact of improved process quality and describes the construction of a model of process...

Considers the approaches to quality improvement undertaken by organizations in Korea, New Zealand and the United States of America. Relates alternative quality improvement approaches to actual operating and financial performance. Productivity improvement approaches were also investigated and...

Purpose – The paper aims to evaluate the role played by a recent banking and macro-prudential regime in addressing the financial crisis in New Zealand (NZ). Design/methodology/approach – The basic methodology used in this paper is the “documentary research method”. For this study data...

Purpose – The purpose of the paper is to explore the nature and causes of observed tensions among healthcare professionals in not‐for‐profit organizations such as hospices. Design/methodology/approach – In the paper the narratives collected from discipline leaders in each of five New...

Purpose – This paper aims to describe the introduction of pay‐for‐performance in New Zealand primary health care; compare this policy development with analogous English initiatives; discuss the risk of unintended, adverse consequences of the New Zealand programme; and consider key lessons...