Provides an overview of the directions, including wrong turnings, in which European and global banking is heading. Based on the viewpoint of Howard Davies, the head of the UK regulatory body the Financial Services Authority, covers issues such as greater regulation, Internet services and erosion...

The trade union movement as a whole has given a cautious welcome to the new technology provided that it is introduced in a controlled fashion and safeguards are provided against exploitation of the workforce. An examination of the literature produced by the TUC indicates that there is a tendency...

Technical change and industrial relations are becoming inextricably linked together. There is a need for a clearsighted understanding of all the effects of technical change at the workplace. This would entail a conceptual framework in which the interaction between social and technical factors...

To cope with changing market requirements firms have had to invest in advanced manufacturing systems. By combining the benefits of flexibility and specialisation, new manufacturing systems have produced a shift in production with important implications for labour and product markets. These...

The present competitive and technological enrivonment, and future activities, in the retail banking sector are considered. A range of financial services, and the types of organisation, financial and non‐financial institutions, which might provide them, are focused upon, and it is concluded...

Electronic technology has been one of the main factors in determining the present structure of the banking system of most developed countries. The applications of technology and its impact on bank operations from the 1950s is traced to the present day, showing how advanced technology has been...

The use of information technology in banks from the earliest use of mainframe computers to the latest developments is summarised. In an environment in which government has encouraged competition, technology enables newcomers in the financial sector to compete with the banks while the banks...

Developments in the application of banking technology to retail customer service in Australia are examined. The latest technology must be “married” to customer requirements. Convenience, control and confidence‐in‐use are all important to the customer

ATM cardholders and nonholders in the Republic of Singapore have been researched. Cardholders and nonholders are contrasted in their demographic, attitudinal and social characteristics and in their experience with technical products. The findings indicate considerable differences between...