Purpose – the paper aims to reviews the latest management developments across the globe and pinpoint practical implications from cutting‐edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments...

Purpose – This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments and...

A review of relevant literature reveals a great deal of information on the possible use of cell phones for Internet access via the emerging wireless application protocol (WAP) technology, but little information if any exists about the link between cell phones and libraries. Going by the wide use...

Explains why mobile phone text messaging is so popular with children; linking with peer groups is the main reason, as it satisfies the basic human need for community in a world of freedom and potential isolation. Shows how media brands are creating interactive channels which give marketers new...

This study examined the effectiveness of the Triple P‐Positive Parenting Program in a government child health service delivery context with Chinese parents in Hong Kong. Specifically, the study sought to identify pre‐intervention variables that might predict programme outcomes such as level...

In 2003 Niven modified Kaplan and Norton’s (1992; 1993; 1996; 2000; 2004) balanced scorecard (BSC) framework, claiming that his redesigned model was more suited to non‐profit organizations than was Kaplan and Norton’s. Since the redesigned BSC is a very recent innovation, it has not, to date, been tested...

The purpose of this research is to explore the views of individuals responsible for quality assurance in Hong Kong (HK) food and beverage companies with regards to their acceptance or rejection of the ISO 9000 quality management system or HACCP food safety system standards, along with the...

Using the supermarket technology in Hong Kong as an example, the article shows that the transference of the retail technology from one market to another is highly dependent on the socio‐cultural environment. In effecting an international transfer a retailer may have to be satisfied with an...

In an attempt to improve the quality management of public housing construction in Hong Kong, the Hong Kong Housing Authority has implemented the performance assessment scoring system (PASS) as a mechanism for evaluating the effectiveness of a contractor’s ability to deliver projects to...

In order to maintain competitiveness in a global market, more Hong Kong manufacturers are continuing the pursuit of quality management after being certified to ISO 9000. They strive for other quality management practices/approaches for continuous improvement such as the total quality management...