Terentis, Joy; Sander, Fabian; Madden, Maureen; Stone, … - In: Journal of Financial Regulation and Compliance 10 (2002) 1, pp. 37-54
This paper examines the regulatory requirements for the management of customer complaints in financial services. It describes the outcomes of new research, which show that most financial services companies are some way from being able to meet these new regulatory requirements. It identifies the...
