In this paper, we propose a set of standard benchmarks for evaluating B2B supply chain information systems. The supply chain management systems that we focus on communicate between collaborating partners via the Internet using such languages as the extensible markup language. We divide the...

Information systems (IS) outsourcing has been viewed as an attractive option by many senior managers generally because of the belief that IS outsourcing vendors can achieve economies of scale and specialization because their only business is information processing. The challenge of implementing,...

For many years, IS outsourcing has been an important strategy researched by many academics and practitioners. The emergence of the application service provision (ASP) model has given a new dimension to outsourcing, but, at the same time, drawing much confusion as to whether it is a new model or...

The quest for service excellence and competitive edge by firms result in the constant search for effective process and information systems management methods. The recent emergence of the application service provision (ASP) business model has promised firms remote‐access to industry robust...

Purpose – The purpose of this paper is to attempt to demystify knowledge management. Design/methodology/approach – This paper looks at existing literature. Findings – The paper finds that, in simple words, knowledge management involves three things, namely, knowledge creation, knowledge...

With ever greater needs to account for the demands and desires of multiple stakeholders, it is proposed that governance considerations need, as much, to apply to the application of IS/IT challenges as to the whole corporation. The arguments for greater governance attention in the IS/IT arena are...

User perceptions of organisational dimensions which may impinge upon the successful implementation of information systems are here measured, and those perceptions related to system use. Research data from 84 users of marketing information systems in 33 companies were collected. Overall...

The impact of developments in information technology upon the range of products which can be profitably marketed by financial services firms is here considered. Underlying the analysis is a conception of financial institutions such as banks as marketing inter‐mediaries, providing information...

The problem of multi‐branch and multi‐functional financial service organisations in obtaining timely and actionable information in a manner that can enhance co‐ordination among operational units and personnel is addressed. Tracking systems are proposed as a vehicle for improving...