conceptualisation and consumer exploitation. The authors further integrate concepts of fairness, trust and paradoxes of one … on the pitfalls of CRM. Findings – The authors find that the risks of depleting customer trust as they perceive … pitfalls and look at where their CRM is headed. Social implications – Advances in CRM must consider issues of fairness …

or presentation. Emphasizes the importance of changes in tone, spontaneity of presentation and using the voice to …

, based on decisional and interactional fairness notions, that describe how supervisors implement merit pay and predict merit …

opportunity, as a potential basis for renewed trust between business and its stakeholders.  …

Skeletons tumbling out of corporate closets over the past few years have led to a general erosion of trust in business … Indian foundation for trust.  …

Trade and Industry (DTI) report in 2003. Given the cynicism of the public, however, the overall objective of achieving trust … may be more challenging, as UK practitioners wonder if professional guidelines on ethics and trust are a step too far in … a series of practical recommendations in support of trust and transparency in the UK and examines the wider issues …

controversies, the re‐emergence of the frees, the revival of the alternatives – in the context of the debate over trust in the … mainstream media and political elites. It also identifies the elements of authentic communication that are needed for trust to …

instruments in managing public fear and panic were transparency and trust. The highest levels of government were mobilised and …. Maintaining transparency and nurturing trust did not come easy. There was concern over public morale and resilience, the absence … badly. Achieving trust of the domestic populace was the more difficult task and the government and political leaders had to …