conceptualisation and consumer exploitation. The authors further integrate concepts of fairness, trust and paradoxes of one … on the pitfalls of CRM. Findings – The authors find that the risks of depleting customer trust as they perceive … pitfalls and look at where their CRM is headed. Social implications – Advances in CRM must consider issues of fairness …

or presentation. Emphasizes the importance of changes in tone, spontaneity of presentation and using the voice to …

relation to news of national and international affairs. Aims to explore the issue of trust in the television news. Design …/methodology/approach – The paper combines narrative and analysis. Questions whether public trust in the BBC was damaged by the Hutton inquiry …: would the BBC's reputation as the nation's premier news service be tarnished in the longer‐term and had public trust in …

agendas. The essential qualities of credibitiltiy and capturing public trust in the news sphere, however, often depends upon … some specialist areas, they have yet generally to assume the key characteristics of mainstream news that drive public trust …

control based on trust. The economic model explaining the formation of alliances and the research on joint venture alliances … are discussed. This is followed by a discussion of trust and a process‐approach to trust development. Finally, a case …

Trust is built largely through the way in which the culture of communication is implemented by the organizational … engages in trust‐initiated roles.  …

. Various relational bonds of attraction, trust and commitment may evolve in the investor community. Attraction is mainly a … relationship over time. Trust has its roots clearly in the common history of the relationship, but is essentially also coloured by …

Examines the relationship between trust and participation in decision making and the cultural differences and … similarities between Chinese and Australian managers. Finds that the level of trust placed by managers in th eir subordinates has a … significant difference between Australian and Chinese managers on levels of trust in employees’ psychological maturity, managers …

Examines how organizations can create trust. Trust in organization strategies and top‐management direction is the … trust and then communicate the value to everyone. Examines and identifies five crucial areas that affect trust.  …

Examines how senior leaders in organizations can foster trust through business competence and people orientation … wasted. Also examines the place of trust in teams and how trust can be gained once it is broken.  …